Shipping policy

Shipping Policy

Thank you for shopping with FurSweep™.

Free Shipping

We offer free tracked shipping on all orders.

There are no additional standard shipping charges at checkout.

Order Processing

Orders are normally processed within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Our estimated delivery time is:

5–11 business days after dispatch

Most orders arrive within this timeframe. In some cases, delivery may take approximately 12–15 business days because of carrier delays, customs processing, public holidays or unusually high order volumes.

Delivery times are estimates and cannot be guaranteed.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking updates may take several business days to appear after the order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Contact us as soon as possible at eliazzzepost@gmail.com if you notice an error in your delivery information.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

FurSweep™ is not responsible for orders delivered incorrectly because the customer provided an incomplete or incorrect address.

Delayed Orders

Occasional delays may occur because of circumstances outside our control, including:

  • Carrier disruptions

  • Customs processing

  • Severe weather

  • Public holidays

  • High shipping volumes

If your order has not arrived within 15 business days after dispatch, contact us at eliazzzepost@gmail.com with your order number.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, contact us at eliazzzepost@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Photos of damaged products or packaging, when applicable

We will review the situation and help provide an appropriate solution.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless stated otherwise during checkout, customers are responsible for any applicable customs duties or import charges.

Contact

For shipping questions, contact us at:

Email: eliazzzepost@gmail.com