Returns & Refunds

At FurSweep, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused or in acceptable condition
• Returned in its original packaging when possible
• Accompanied by proof of purchase

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos or videos of the item

We'll work to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used or damaged after delivery.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return costs.

If the return is for any other reason (such as a change of mind), the customer may be responsible for the return shipping costs.

Contact Us

If you have any questions about returns or refunds, please contact us:

eliazzzepost@gmail.com